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Website privacy policy

This website is operated by LUX CHEMICALS LTD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

• who we are;
• how and why we collect, store, use and share personal information;
• your rights in relation to your personal information; and
• how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

LUX CHEMICALS LTD ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you ('you', 'your', 'yours').

The personal information we collect and use

Personal information is information which you can be identified from (and does not include any anonymised forms of information).

1. Types of personal information

We may process the following types of personal information in relation to you:

Contact detail such as name and email, Postal address, telephone numbers, secure bank details such as full car details.

2. Types of sensitive information

We may also process the following types of sensitive information in relation to you:

card info. Shipping address, name, telephone numbers and email address

How your personal information is collected

This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:

1. Personal information obtained from you directly

We will sometimes obtain information from you directly, including when you:

Subscription to our newsletter, purchasing of a product, Create a user profile, contacting us by using our contact us page

2. Changes to the way in which we collect your personal information

In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.

How we use your personal information

1. General purposes

In general, your personal information will generally be processed for the following purposes:

to mange our business and website as well as process payments and shipping goods to our customers.

Any sensitive information in relation to you will generally be processed for the following purposes:

Lawful basis for processing of your personal information

We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.

1. General lawful bases

The lawful basis upon which we are able to process your personal data are:

(1) where we have your consent to use your data for a specific purpose;

(2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;

(3) where it is necessary to enable us to comply with a legal obligation;

(4) where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;

(5) where we need to protect your own vital interests (or the vital interests of another person); and/or

(6) where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.

In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.

2. Lawful bases applicable to sensitive information

We have explained above that we may process sensitive personal information in relation to you. We have defined above the general purposes for which we process your personal sensitive information. These purposes are justified by lawful conditions. There are however additional conditions which apply to sensitive personal information.

We will therefore only process your sensitive personal information for any or a combination of the following additional lawful reasons, which are:

(1) where you have provided us with explicit consent;

(2) where it is necessary for employment, social security and social protection (and it is properly authorised by law);

(3) where it is necessary for your vital interests or the interests of another person;

(4) where the processing is carried out in the course of legitimate activities under a foundation, association or non-for-profit body with a political, philosophical, religious or trade union aim;

(5) where the information is made publicly available by you;

(6) where the processing is necessary for defending or establishing legal claims or court proceedings;

(7) where the processing is necessary for substantial public interest;

(8) where the information is necessary for medical or social care reasons;

(9) where the information is necessary for reasons of public interests or in the area of public health; and/or

(10) where the information is necessary for scientific research, statistical purposes, historical research or archiving purposes in public interest.

In general, in order to meet the purposes we have described, we will usually process your sensitive information where:

it is necessary in order to comply with employment, social security and social protection legal requirements.

Sharing of your personal information

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

In order to meet the purposes we have described above, we may on some occasions need to share your personal information with other third parties. Those third parties will be:

our chosen delivery couriers in order to ship our goods to you.

How long your personal information will be kept

Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

We envisage that your personal information shall be retained by us as follows:

Personal data will deleted once our Fulfilment obligations ends.

After the period described above, your information shall be properly deleted or anonymised.

Keeping your information secure

We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:

all data is stored on secure server's, payment info is encrypted using ssl.

We are ISO 27001 certified. This certification assists us in ensuring the safety of your personal information.

We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.

Children

Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.

Your rights

Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

(1) fair processing of information and transparency over how we use your use personal information;

(2) access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;

(3) require us to correct any mistakes in your information which we hold;

(4) require the erasure of personal information concerning you in certain situations;

(5) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;

(6) object at any time to processing of personal information concerning you for direct marketing;

(7) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

(8) object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;

(9) object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;

(10) otherwise restrict our processing of your personal information in certain circumstances;

(11) claim compensation for damages caused by our breach of any data protection laws; and/or

(12) in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on your rights under the General Data Protection Regulations.

If you would like to exercise any of these rights please contact JOE in the following manner:

Luxchemicals1@gmail.com

Your Requirements

If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.

Complaints procedure

We hope that we can resolve any query or concern you raise about our use of your information.

The UK General Data Protection Regulation also gives you right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner.

Changes to the privacy policy

This privacy policy was published on 6th June 2023 and last updated on 6th June 2023.

We may change this privacy policy from time to time and will notify you of any changes by:

our updated website and newsletter

Contacting us

The relevant person to contact regarding your personal information is: JOE.

Any requests or questions regarding the use of your personal information should be made to the above named person using the following method:

Luxchemicals1@gmail.com

Sources of further Information

This policy provides key information to you regarding the processed of your information. For certain areas of our information processing, we have further comprehensive details contained in other documentation. This information can be located as follows:

• Our policy regarding the use of your sensitive data entitled at : Luxchemicals1@gmail.com

________

TERMS AND CONDITIONS OF SALE

(CONTRACT)

1. CONTRACTUAL AGREEMENT

1.1. These terms and conditions will be referred to as 'the contract' or 'this contract'.

1.2. In this contract, 'we', 'our', and 'us' means:

LUX CHEMICALS (a company)

and with the registered address of:

ground floor
25 darling street
Enniskillen
BT747DP

1.3. The other party to the contract shall be referred to as 'you' or 'your' and shall mean any person purchasing goods and services as a consumer in accordance with the contract.

1.4. This contract does not apply if you are purchasing goods and services from us in the course of business.

1.5. This contract sets out our terms and condition of sale which you are bound by in connection with any goods and services which you purchase from us at:

LUX CHEMICALS LTD

www.luxchemicals.co.uk

(Sale Location)

1.6. If you buy goods and services from the Sale Location, you agree to be bound by this contract.

1.7. The contract confirms your legal rights and responsibilities and our legal rights and responsibilities.

1.8. We may need to amend terms or add terms to this contract, for example where we are required to do so by legal or regulatory requirements. We will notify you should this be the case.

1.9. Please read the contract and the attached schedule carefully and ensure that you understand it, before making your purchase.

1.10. If you have any questions about the contents of this contract or goods and services to which the contract relates, you can contact us via telephone on: +44 7752 031428

1.11. You can also contact us via email on: luxchemicals1.@gmail.com

1.12. If you wish to make a complaint, you should: email us at luxchemicals1@gmail.com

2. YOUR KEY RIGHTS

2.1. Please see below a summary of your legal rights as a consumer. These rights should be read in conjunction with the terms and conditions below.

Goods bought in a shop

The Consumer Rights Act 2015 requires that goods must be:

(a). as described

(b). fit for purpose; and

(c). of satisfactory quality.

During the expected lifespan of your product, you:

(a). are entitled to a full refund for a period of up to 30 days, if your goods are faulty;

(b). are entitled to a full refund for a period of 6 months, if your goods cannot be repaired or replaced (in most cases); and

(c). may be entitled to some money back for a period of up to 6 years, if your goods do not last a reasonable length of time.

You don't have a statutory right to a refund or replacement because you change your mind. Our full returns policy can be located in the relevant section below.

Services paid for in a shop

The Consumer Rights Act 2015 states in relation to the standard of services that:

(a). services must be carried out with reasonable care and skill; and

(b). you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill; and

(c). where a service is not carried out with reasonable care and skill and we can't fix it, you can ask for some money back;

The Consumer Rights Act 2015 states in relation to the price and timeframe for services that:

(a). you must be asked to pay a reasonable price for services, where a price hasn't been agreed in advance; and

(b). services must be carried out within a reasonable timeframe where a time hasn't been agreed in advance.

2.2. We are also required by law, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to provide you with information, which will be specific to your purchase. Please find this information completed and attached in the form contained at 'Schedule 1'.

3. ORDERS

3.1. We may sometimes provide you with a written or verbal quotation in respect of goods and services. Any such quotation does not constitute a legal offer to supply the goods and will not create a contractual sale agreement between us.

3.2. You offer to buy goods and services from us when you place your order. An order must be placed by you 

3.3. Upon receipt of your order, we will acknowledge this at the Sales Location by: sending u an email 

3.4. We will accept your order in writing at the Sales Location by sending an acknowledgement email to you.

3.5. Once we accept your order:

3.5.1. An order number will be provided to you; and

3.5.2. the contract will come into existence; and

3.5.3. we will arrange for the performance of the services and for the goods delivered to you.

4. CANCELLATION

4.1. There are certain circumstances where we may not be able to accept your order. For example this would include, but is not limited to, the following situations:

4.1.1. your payment method has been declined; or

4.1.2. we no longer have the product in stock; or

4.1.3. we are unable to perform the services for reasons beyond our control;

4.1.4. we are unable to sell the goods and/or perform the services because of a relevant legal or regulatory requirement.

5. DELIVERY

5.1. There will be circumstances where we agree to deliver goods to you.

5.2. Information about delivery, including the services which may be used and costs, will be made available to you in-store before placing your order.

5.3. You will specify any relevant delivery choice when you place your order and you will also specify a delivery address.

5.4. Once we accept your order, we will provide the relevant delivery information, including tracking details (where applicable) via the method specified in clause 3.4.

5.5. If we cannot deliver your goods within 30 days of the date we accepted your order in accordance with clause 3.4, we shall notify you and you shall have the following options available to you:

5.5.1. you may cancel your order (thereby terminating the contract) and receive a full refund; or

5.5.2. you may provide your written agreement to continue with the order and may agree to receive the goods as soon as they can be delivered.

6. PERFORMANCE OF SERVICES

6.1. We will ordinarily agree upon a time period within which we will perform services before you place your order.

6.2. If no time for the performance of any services has been agreed upon between us, we will be required to carry out the services within a reasonable time.

6.3. If we cannot perform the services within 30 days of the date we accepted your order in accordance with clause 3.4, we shall notify you and you shall have the following options available to you:

6.3.1. you may cancel your order (thereby terminating the contract) and receive a full refund; or

6.3.2. you may provide your written agreement to continue with the order and may agree to receive the services to be performed as soon as possible.

7. TRANSFER OF RISK

7.1. You assume the full risk in and responsibility for goods once they are delivered to the address specified in your order.

8. PAYMENT

8.1. The price of your order (or otherwise the manner in which the cost shall be calculated), will be provided to you in the form set out at Schedule 1 before you place your order.

8.2. Prices shall always be provided to you inclusive of VAT.

8.3. We accept the following payment methods:

card and PayPal

8.4. You must pay in full for your order when you place it. We will take payment from you at the time of placing your order.

8.5. If for any reason your payment is not processed, you must ensure that payment is made as soon as is reasonably practicable and in any event by no later than 30 days from the date of your order being accepted.

8.6. If you fail to make payment, we may charge interest on any sums due after the due date at the rate of 4% above the base rate of the Bank of England (as fixed at the due date).

8.7. If the contract is ended (howsoever caused), your obligation to pay all money owed in accordance with the contract shall survive termination.

9. FAULTY GOODS AND SERVICES

9.1. The law imposes specific obligations on us and provides specific rights to you as the consumer in relation to goods and services (see section 2).

9.2. The goods shall not fall short of the standards required by law, but please take note that, in certain circumstances, there may be subtle and minor differences between the goods you receive and those seen in-store or advertised to you. Examples of such circumstances include:

9.2.1. Where the packaging of the goods has been updated in a manner which does not impact the form and function of the goods;

9.2.2. where goods vary from pictures of them which are shown to you in-store as we cannot guarantee that printed pictures can always accurately reflect the true colour of goods;

9.2.3. where there are marginal differences in any weights and measurements of up to a reasonable tolerance of 4%.

9.3. If you believe that the good and/or services you receive from us are below the standard you are entitled to expect then you can raise this with us in the first instance by: EMAIL

9.4. If, having followed the above procedure, you still believe that you have been unable to obtain a satisfactory resolution, you are entitled to raise a formal complaint with us in accordance with the procedure outlined in section 1.

10. RETURNS

10.1. Your statutory legal rights in relation to returns and refunds are set out in section 2.

10.2. If you need to return an item in accordance with your legal statutory rights, you should return the product to us in-store or arrange for it to be shipped to us as follows:

please refer to info provided with our order.

10.3. We may ask for proof of purchase in order to process a return in accordance with your statutory rights. This will usually be your order number 

10.4. Refunds, repairs and replacements shall be provided in accordance with your statutory rights.

10.5. We do not offer refunds or exchanges where you change your mind following your purchase.

11. LIMITATION OF LIABILITY

11.1. We are not legally responsible for any damages 

11.1.1. business losses or losses to non-consumers

11.1.2. losses which do not arise from our breach of the contract; and

11.1.3. losses which could not have been reasonably foreseen by us at the date of our entering into the contract with you.

11.2. Nothing in this section will limit our liability or legal responsibility in a manner which cannot be excluded by law.

12. YOUR PERSONAL INFORMATION

12.1. In order to provide goods and/or services to you, we will need to process your personal information.

12.2. We will only process your personal information in accordance with our privacy policy which can be location on our website 

13. GOVERNING LAW AND JURISDICTION

13.1. The laws of England and Wales apply to this contract. If you are a resident elsewhere you may be entitled to the benefit of consumer protections from that jurisdiction.

13.2. Any disputes shall be subject to the non-exclusive jurisdiction of England and Wales. You can choose whether to bring a claim in England and Wales or, if you live in another part of the United Kingdom, you may bring a claim in the country in which you live.

14. THIRD PARTY RIGHTS

14.1. No one other than a party to this contract has any right to enforce a term of this contract or bring proceedings in relation to it.

14.2. If a person lawfully acquires the goods from you, you may transfer our guarantee to that person.

15. SIGNATURES

15.1. Our signature

CALLUM MARTIN (DIRECTOR)

FOR AND ON BEHALF OF LUX CHEMICALS (A COMPANY)

DATED 20/06/23

15.2. Your signature

SIGNED:

Lux team 

DATED 20/06/23

 

SCHEDULE 1

INFORMATION TO BE PROVIDED BEFORE MAKING AN ON-PREMISES CONTRACT

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The below information is to be completed for each individual sale before the contract is to be handed to the customer.

ABOUT THIS DOCUMENT

1. Please read the information contained in this schedule carefully before signing the contract.

2. Please refer to section 1 of the contract to see written confirmation of:

(a). our trading identity; lux chemicals 

(b). our trading address; 25 darling street Enniskillen 

(c). our telephone number and email address; luxchemicals1@gmail.com

(d). how to make a complaint

please contact us via our email asap. 

INFORMATION RELEVANT TO THE SALE

3. We are under a legal duty to supply goods that are in conformity with the contract.

4. The main characteristics of goods and services are:

Automotive accessories 

5. The total price of the goods and services including any taxes (or, where this cannot reasonably be worked out in advance, the manner in which we will work out the price):

6. The following delivery charges will/may (strikeout as appropriate) be applicable:

7. The arrangements for payment, delivery and performance, and timeframe by which we shall deliver the goods and perform the goods and services (complete if agreed and applicable):

8. The following after-sales services and commercial guarantees shall be (complete if applicable and refer to any necessary documentation):

9. The duration of the contract is (if the contract is of indeterminate duration or is to be extended automatically state that this is the case and state the conditions for terminating the contract):